SOFTWARE OPTIMISATION SERVICES

Realise and increase the value of your investment.

We provide the services you need to get the most value from your BraveGen investment.

National Australia Bank
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Customer Success Management

Once you go live on BraveGen, Customer Success Management provides advisors to ensure our customers are successful. With a Customer Success Manager at your side, you can become more self-sufficient. You will also learn how to best take advantage of BraveGen products and services once you are live on BraveGen so you can realize maximum value sooner.

Premium Customer Success

For customers interested in having a dedicated advisor, BraveGen offers the Premium Customer Success service. One of its principal activities is to guide and advise you on the development of strategic and tactical roadmaps. We work with you to understand your long and short-term needs, advise you on BraveGen’s product development plans, and help you to identify BraveGen products and features that will help you achieve your strategic objectives.

Feature Adoption Blueprint

From our initial engagement with you we emphasize the importance of not just looking at your current needs, but also future requirements. BraveGen’s Feature Adoption Blueprint (FAB) ensures that you have visibility into your current usage. It also sets out a plan for the future based on your company’s goals and initiatives, and helps you optimise for functionality not initially deployed in your phase one deployment.

Enablement Tools and Services

Enablement Services helps you maximize the value of your BraveGen investment. We offer a wide variety of services to help meet your needs—from determining if a new feature or application is a good fit, to rolling out new functionality or additional products. Our people, framework, and knowledge sharing can help you realise value sooner by optimising and extending your BraveGen solution.

The Next Level

A series of online demonstrations that show BraveGen in action and give you tips on deploying features.

Office Hours

One-hour appointments with BraveGen consultants to ask how-to questions or view tailored demos of features you already own.

Jumpstart Services

A design-focused engagement preparing you for a successful deployment by delivering a detailed design guide and deployment approach.

Review & Recommend

A detailed review of your BraveGen configuration and identification of new ways to optimize your BraveGen solution.

Enablement Workshops

In-person training with hands-on configuration in your own tenant.

Deployment Services

Accelerated services to guide you with configuration and roll out of new functionality.